For returns related to quality concerns, please reach out to us within 30 calendar days following the delivery of your order.
Initiate your return by emailing customer@pawfectlyshop.com.
We accept returns or exchanges within a 30-day period from the receipt of your purchase. Should this timeframe lapse, we regret that we are unable to provide a refund or exchange.
To qualify for a return or replacement, the item must be in its unused state and in the original packaging. Any items that are not in their original condition, are damaged, or have missing parts for reasons not of our fault, are not eligible for return or exchange. Returns made beyond the 30-day period will not be accepted.
Upon receiving and inspecting the returned item, we will inform you about the approval or rejection of your refund.
If approved, we will process your refund, and the amount will be credited back to your original method of payment within a specified timeframe.
Refund processing for credit or debit card payments will occur within 7 business days post-receipt of the returned item. For PayPal payments, the refund will be issued within 3 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please recheck your bank account and then contact your credit card company or bank as there might be a delay before your refund is officially posted.
If after completing these steps you still have not received your refund, please get in touch with us at customer@pawfectlyshop.com.
For product returns, contact us at customer@pawfectlyshop.com for a guided return process. Unconfirmed returns may not be identifiable and could be ineligible for a refund.
Returned products will not incur a restocking fee. However, the time for an exchanged product to reach you may vary based on location.
For items valued over 50 USD, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
For the return address, please email customer@pawfectlyshop.com. Do not ship any products without receiving a return confirmation via email.
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